Here are some frequently asked questions (FAQs) related to your OEM fulfillment process. Let me know if you need any modifications!
Frequently Asked Questions (FAQs)
1. What is an OEM order?
OEM (Original Equipment Manufacturer) orders are custom-manufactured products made specifically for buyers. Red Cable Technology does not stock inventory; instead, we fulfill orders based on customer demand.
2. How long does it take to fulfill an order?
OEM orders require a lead time of 30-45 days for manufacturing and fulfillment. This timeline may vary based on production capacity, raw material availability, and shipping logistics.
3. What are the payment terms for OEM orders?
- A 30% deposit is required to initiate production.
- The remaining 70% balance must be paid before the shipment leaves the manufacturing facility.
4. Can I cancel my order after placing it?
Once manufacturing has begun, orders cannot be canceled or refunded. This is because OEM products are made specifically for your requirements.
5. What if my order is delayed?
While we do our best to ensure timely delivery, factors like supply chain disruptions, customs clearance, or unforeseen circumstances may cause delays. We will keep you updated on your order status.
6. Do you offer refunds or returns?
Due to the custom nature of OEM orders, all sales are final. However, if there is a manufacturing defect, you must report it within 7 days of receiving your order, along with supporting evidence.
7. Who is responsible for shipping costs?
Shipping costs are determined at the time of order finalization and must be covered by the Buyer. Any customs duties, import taxes, or additional fees are also the responsibility of the Buyer.
8. What if I receive damaged or defective products?
If your order arrives with defects, you must report the issue within 7 days of delivery with clear photos and details. We will review your claim and work with the manufacturer on a resolution.
9. Do you provide warranties on OEM products?
No, Red Cable Technology does not provide warranties. All products are sold as-is from the manufacturer.
10. How do I place an OEM order?
To place an order, contact us with your requirements. Once we confirm pricing and production details, we will provide an invoice with payment instructions.
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